News for hackers. Stuff that matters.
Re:A/B testing gets misused to juice metrics in the short term by manmal on Tuesday July 12, 2022 @02:42PM (#32074084)
UX feedback is usually retrieved via user interviews.

I personally have never heard from a product person „Let’s A/B test whether this is delightful“. And I think that’s because delightfulness or satisfaction is impossible to quantify in A/B tests. You only get to measure things like engagement, signup rates, retention etc. - cold hard taps on the screen, and no more.

And I must say that I‘m glad that, right now, apps can’t just scan my face (or cortisol levels, or pheromones or…) for emotional clues while I read their pesky push notifications that want to coax me back into their daily active user base.

Re:A/B testing gets misused to juice metrics in the short term by mgraczyk on Tuesday July 12, 2022 @10:25PM (#32078353)
This is not really true. You can pop up surveys in the app or on the site. They can be super non-intrusive. For small effects and large user bases, you simply cannot get useful information from UX studies.