News for hackers. Stuff that matters.

A comment on Most employees say IT issues decrease workplace productivity, morale. Parent comment

Re:Most employees say IT issues decrease workplace productiv... by rightbyte on Sunday July 10, 2022 @12:16PM (#32046009)
Strange how like, dunno, drop in tire shops, works without ticket systems.

I think there can easily be two queues. The formal ticket queue and the "lets just do it to save admin"-queue.

Like, big tasks can't block small fast tasks due to congestion.

[ Parent | on HN ]
Re:Most employees say IT issues decrease workplace productiv... by jef_leppard on Monday July 11, 2022 @10:26AM (#32056604)
As I said, this particular anecdote does seem extreme. I am just making the point that at a certain scale it gets harder to do out of band tasks if you don't scale up the staffing to match it.
[ Parent | on HN ]