Most employees say IT issues decrease workplace productivity, morale

Re:Most employees say IT issues decrease workplace productiv... by sgc on Sunday July 10, 2022 @12:11PM (#32045964)

Just let people open a ticket from a station at the IT desk, or let IT open the ticket themselves for a certain class of items. Similar to an over-the-counter permit at a building department. Municipal governments figured that out decades ago ;).

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Re:Most employees say IT issues decrease workplace productiv... by 8organicbits on Sunday July 10, 2022 @01:02PM (#32046484)

I've also had IT folks open a ticket for me on the spot. They know what minimal info to type to describe the problem, the longest part is telling them your name or employee ID number. They then close it immediately.

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Re:Most employees say IT issues decrease workplace productiv... by codegeek on Sunday July 10, 2022 @02:30PM (#32047451)

Yes that's a good way to go about it.

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