Re:Most employees say IT issues decrease workplace productiv...
by _wldu on Sunday July 10, 2022 @10:34AM
(#32045130)
It's been my experience that IT management want to see metrics and dashboards for everything. The want to be able to plan, allocate resources, and justify purchases and staff.
How many of these did we do, how many of those, how long did it take to close this type of ticket, etc. So while the technical people could fix things on the spot, they are not allowed to due to the demand for metrics and tracking.
I can see both sides of the debate, but there needs to be a good balance. We can get stuff done and provide metrics without too much overhead.
Re:Most employees say IT issues decrease workplace productiv...
by Rexxar on Sunday July 10, 2022 @11:56AM
(#32045849)
They wants metrics for everything but surprisingly they always refuse to measure the time people are using to fill those tickets and time spend in meetings everybody dislike.
How many of these did we do, how many of those, how long did it take to close this type of ticket, etc. So while the technical people could fix things on the spot, they are not allowed to due to the demand for metrics and tracking.
I can see both sides of the debate, but there needs to be a good balance. We can get stuff done and provide metrics without too much overhead.