Re:Bad UI is causing people to get scammed
by tragomaskhalos on Saturday July 09, 2022 @07:10AM
(#32033894)
Reading Alan Cooper's "About Face: The Essentials of Interaction Design" made a big impression on me; UI work is really fascinating and rewarding, but it is honoured almost exclusively in the breach thesedays. I can understand companies knocking up intranet based applications for limited internal use cost-cutting, but in many cases these are massive corporations rolling out atrocious UIs to the public.
Part of the problem imo is that everyone thinks "how hard can it be?" and that they have good ideas for UI design. They therefore aren't interested in reading Cooper or submitting their brainwaves to even peer scrutiny.
Re:Bad UI is causing people to get scammed
by leaflets2 on Saturday July 09, 2022 @03:19PM
(#32038376)
> honoured ... in the breach
What does that mean? (Not a native speaker)
Don't Make Me Think is another good book I think :-)
Re:Bad UI is causing people to get scammed
by tragomaskhalos on Saturday July 09, 2022 @05:52PM
(#32039627)
Just means it's mostly ignored. And yes, it is a great book.
I don't think it's even just that. If any of these companies did usability tests they'd discover quickly enough that their designs don't work. I guess they just don't bother.
I have worked in software development since the mid 90s, often freelance so I've probably been at 20-30 companies in total. All of these companies produced software that had some sort of UI. I think only a single time was any usability testing done, i.e. get a normal person sat in front of the software and get them to perform a task and see if they can figure it out on their own. Normally the process is that the designer asserts that this particular way is best, and that's the way it gets implemented and that's what the customer gets to use.