In places like Atlanta, gated complexes are common enough that it makes sense to read the directions, maybe while at the restaurant grabbing the food. Even better, one of the 3000 developers could make the app prominently display the gate instructions when they approach.
If I lived in a Chinese Puzzle Box I would have to get used to people wanting help to open it. Because they don't actually give a damn about the puzzle box. They just want to drive straight there.