That should be the usual environment for Jira. However the only company I saw using it was a two people company with less than a dozen of consultants. That was in the early '10s. I was definitely not impressed by the UX, inconsistent, slow, apparently designed to make it hard to learn. Other companies I worked with later on (no more than a couple of dozen of people) use Kanbanize, Asana, TeamCity + YouTrack and yes, also Basecamp. On the development side, anything among GitHub (but no Actions yet), Bitbucket (plus Pipelines), Travis and custom stuff with a fair dose of Good Luck /s.