> There's nothing strange about accessing administrative services only in a country's (or state) language

Canada's officially bilingual, and in every province they have to offer services in both languages. All banks and major institutions will also offer services in both languages, at least when reaching for customer support online/phone.

Now think about it: most of Canada has to offer French because of Quebec. But Quebec don't want to offer English?

Also consider that there is a separatist movement in Quebec.