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Re:Tell HN: Instagram demands I send a picture of myself to ... by acaloiar on Monday June 20, 2022 @10:12PM (#31818989)
I'm thrilled to share tips about the process because despite reaching resolution, I think Robinhood has more to learn about how to appropriately handle this situation. There was a point in my process when there were 5 business-days of radio silence from support. IMO a support request from a client requesting access to their brokerage cash should be handled most expeditiously.

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Note: It was difficult to tell as a consumer which government entity was the most appropriate place with which to file a complaint. I will say that I filed both a CFTC "TCR" report and a SEC Investor Complaint form. From the former, I received no additional feedback (roughly three weeks later). From the latter, I received confirmation of the report immediately, and then confirmation of the complaint having been forwarded to Robinhood four days later. Shortly after that second confirmation is when I received a response from Robinhood support that the withdrawal ban on my account had been lifted.

File your report here: https://www.sec.gov/oiea/Complaint.html

Be specific about the action you've taken so far. Include your Robinhood Support request ID(s). Don't be heated or incendiary; simply provide the facts. Knowing Robinhood Support, the facts are sufficient for the SEC to take your complaint seriously.

Good luck.

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