Re:Contra Wirecutter on the IKEA air purifier
by danachow on Tuesday June 21, 2022 @12:52AM
(#31820023)
The flip side of this - is that service techs are by their nature biased to failures. They don't come out to the machines that are working. This is an issue for top-selling items where they may see a lot of service calls but the overall rate is lower than something they see less frequently. In my experience I have known few technicians that have the statistical smarts to account for this.
As the Farmer's Insurance jingle goes, "They know a thing, because they've seen a thing."
Every service tech I've ever asked has immediately had a "Never buy {popular brand}, because they all {have shoddy part | catastrophic design error}."
And it's night and day between what service techs all know vs what even the most detailed internet sleuthing would give you, because they actually see a representative sample size.