How would that work if you validly didn’t make the charge or were charged incorrectly and were calling to give them a chance to fix things?

I once had someone enter my zip code as the payment amount and completely drained my bank account at a time in my life when I somewhat enjoyed eating and if they told me I would have to send them a copy of a government issued ID before they would even talk to me I don’t even know what would have happened. Nothing good I can tell you.