perhaps some people will always grow complacent but you could just as easily make an essentialist argument about the corporation: maybe some employers will always abuse their employees, certainly some deliberately make it difficult to distinguish worker complacency from legitimate complaint, which bears directly on the original claim about human nature
But they'll get distracted before getting around to it. Gore Vidal wasn't kidding when he used the words "United States of Amnesia" in his essays.
(Also, "our owners". Good stuff, tangy with aristocratic vinegar - acerbic, I believe the tasters call it.)
Yeah, this is just capitalism at work.
> People are fickle and managing them at scale is hard.
Well I guess that’s an alternative lesson to take away from this.
The early 20th century industrialists talked about all the same stuff. People are fickle and managing them at scale is hard. There's more to it than just "give them a good deal". There are plenty of people who are getting a "good deal" who become complacent or disgruntled.