You hear that? That's the sound of my eyes rolling. Dude, stop saying cringe shit like "we made the difficult decision." You dumped your least profitable customers in the gutter.

> We know how changes in financial services can be disruptive – especially in a moment like now. We're doing all we can

Like giving people two months notice?

Seems like a perfectly calculated move: be a jerk to a small number of small-fry customers so the rest of your small-fry customers freak out and leave on their own accord and have much less negative stuff to say about you.

You're going to kick out some people that end up succeeding big. They will never forget what you did to them, and they will go out of their way to tell others about it.

You should have just changed the bennies for accounts under a certain size, instead of booting accounts and making even a small number of people enemies.