Using the site for its main and sole purpose? No
It sounds like you're looking to apologize so that you can win
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> If they're not fixing it, that is a message to you that your use case doesn't matter to their business
No, it's not. It's a reflection that their customer service isn't actually communicating with the engineers.
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> You are precisely the kind of squeeky wheel that wastes everyone's time.
Please take your public guess driven judgements somewhere else, thanks. I just received a thankful email from their engineering department as a result of the HN comment making one of their engineers aware.
It's not clear why you felt the need to insult a stranger for saying "here's a situation in which ranking tickets can matter, even when there are already too many."
Thanks for your time. Have a good day.
And it sounds like you're doing something niche that shouldn't be prioritized, and eliminating abusive scrapers is probably worth it to them even if it means that they're losing your business. If they're not fixing it, that is a message to you that your use case doesn't matter to their business model. What you want is a way to demand you get attention. You are precisely the kind of squeeky wheel that wastes everyone's time.