Yeah, I never had a problem with them for years, until I did... I've never seen phone support, and still don't see a number anywhere on there website. If you have to be logged in to see it... Also, the chat is how you create a ticket. I chatted multiple times and they kept saying it was an escalated issue and only a "higher up" team could handle it and I'd just have to wait for a response. Glad you've never had any issues, good luck with that!