Congratulations, you just bought and installed Redhat Linux. Have problems configuring your software, call them up and they will be happy to help you. They are great, actually
But then someone wants to fix their car but they don't have the money to pay a mechanic. Instead they have all the time they need, so they can read through manuals and try to fix things themselves.
Congratulations, you just downloaded, installed and configured CentOS. Have fun playing with it, tearing its guts out, recompiling its kernel and doing whatever you want with it.
Now you are focused on features. "Oh look, super user friendly interface! Never have to open the hood of my car". That is great! What about anti-features. Now that you can't open the hood of your car. One or two car manufacturers can start installing tracking systems that report your position, record all your conversations, all your phone calls, etc. Why? Well because maybe they were approached by the FBI or because they decided they could sell all this as marketing info to third parties.
Now only that, there was legislation proposed to make it actually illegal to open the hood of your car. Think about that. You bought it, you open the hood, and police come to your door to arrest your for it.
Why would I care? I don't know anything about what's under the hood and I don't want to. You know what would be great about them locking the hood? If they do that they can't expect me to do maintenance things like pouring in oil, windshield wiper fluid or any of that stuff.
The more "freedom" you have on a computer the more maintenance you have to do. Linux is the most "free" OS and it also takes the most effort to administrate. Every second I spend administering a computer is a second I'm spending on something I don't care about and doesn't get me any closer to what my business is about.