One of many examples of why we shouldn’t hold corporations to the low standards we hold individuals.

I.e. never give a corporation the benefit of the doubt. They’re the most important producers of our economy, and doing so allows them to be lazy (aka the complete opposite of “productive”)

See my comment above.

You should talk to your congressperson to voice your opinion. I agree there should be ways to get things fixed in a timely manner. I got locked out of my old Google account once as a Google employee and i got 0 help and it was frustrating, so i understand.