I don't disbelieve you but would still really like details (how much worse than others?)/a citation here.

Um. Dude. That's a non-randomly sampled anecdote that says nothing about average repair times. It is quite literally worse than useless.

Fair point, but if you check the subreddit there are lots of similar anecdotes and the general sentiment of the commenters is that it is a common issue. I understand it isn't empirical data, but I don't know that that data exists outside of Tesla and I wouldn't really trust any data coming from them.