>They did, it failed, then the JVM was upgraded for dev/test
See first error, dev/test has to be a exact mirror of production, otherwise it makes no sense. And if not even the admins from dev/test/production can communicate with each other...you really have deep rooted problem.
They did, it failed, then the JVM was upgraded for dev/test (but not yet for prod as that was still running the prev-JVM version of the code).