Yeah. Companies make the engineers do the nursing work on top of the doctor work, with a dose of self service nursing for the customers, who need to report their own symptoms into a tracker as well as gather and report their own vitals during their treatment.

The doctor work slows down from a lack of focus on doctor work, while the nursing work is skimmed over in favor of “enhancing” the self service system.

Complex cases are “solved” by crowdsourcing diagnoses and treatments, because little time available for critical thought on the problem.