I have worked on similar projects in finance, where various regulatory requirements prevent using adhoc internal tools.
It's either use an application provided by an authorised third party (who take a cut of every transaction) or become directly authorised to run solo with your own application that meets legislative requirements.
My current gig for a smaller corp (<50 employees) I am with 3 other developers (1 FE, 2 BE) and all that team has been doing for almost 1.5 years is to develop a SPA webapp that is exclusively used by the on-call phone support staff, which are no more than 4 actively working supporters at the same time. Admittedly, the business customers deal in huge amounts of money so having qualified phone support is a must here, and upselling/sales also happens on those calls.