That's why we dropped it. It just got to be too expensive. Yes you got access to their support knowledge base, which was sometimes helpful but if you did a little work you could almost always find the answers elsewhere.

The main thing I liked about RHEL was its stability. Not a lot of churn, and for running any other vended software, support for RHEL was never a question.

Converted everything to CentOS. When Red Hat killed that distro, that was a bridge-burning event. We use Ubuntu now.