I know this is a hard ask, but consider the Apple or Lenovo model of long support contracts. Not only does this help a lot of buyers to get your product, but you can start refurbishing trade-ins to get parts to service support cases.

In the Frame.work style you might be able to do it via a more DIY approach.

IBM used to guarantee availability of the exact chips, and did a lot of stuff behind the scenes to make that happen.

That sort of a guarantee way beyond what's reasonable of Frame.work, they don't control their suppliers to that degree. They've already updated the peripheral chips & hardware even within "v1", both for bugs and supply issues.

Frame.work has pretty much implied the form factor will remain largely untouched, so you're likely to be able to swap a component in even years from now, even if it'll be an "accidental upgrade". That sounds quite reasonable to me...

I know your roadmap is probably packed to the brim, but if you could help facilitate 3rd party sales that would be useful. My wife stepped on my framework 3 days (!!) after I finally got it back in the beginning, and you couldn't buy parts yet so I bought a whole new framework and cannibalized it for the screen. I've since repaired it but if there was a way to either trade or sell with other people in a similar boat, that would be amazing, particularly where not all parts are available for purchase at each given time.

List it on Swappa.

Thoughts of whether the marketplace could be used for "certified" refurbished older components ?

It would be nice if older Framework hardware could be donated to some form of charity.

aha!