I can also confirm the support seems to be terrible at the moment, which is disappointing as in general I think cloudflare is a great service and I've had good experiences with most of the features (though the docs often leave a bit to be desired) and have been a user since cloudflare's early beta days.

We're on a pro plan and have had an outstanding support ticket since March 22nd. With the last cloudflare response being 19 days ago.

I can't seem to get cloudflare to talk directly to backblaze (it's a domain mapping issue) and playing the middle-man in a back and forth between cloudflare and backblaze support seems to be recipe for not getting things resolved promptly.

I know it's covid times and organizations may be short staffed but compare this to cloud66 support who implemented a whole code update to support a special edge case for a non-paying customer within 48 hours. That makes an almost 2 month old unresolved ticket seem a bit tired.

@jgrahamc I'll email you ticket details in case you'd like to take a look.

I'm pleased to say that my problem has been promptly resolved now as well.