I’m not saying you don’t - but my experience has been different. In my experience Linode has customer service that is in a different league than DigitalOcean has ever provided. I’ve never gotten what I would call great, or perhaps memorably good, customer service from DigitalOcean. I haven’t gotten awful customer service either. It’s the kind I would expect from any turn key solution that doesn’t employ support agents who are already well versed in what they’re working on.