Re:Tech bubbles are bursting all over the place
by abathur on Friday May 13, 2022 @02:38PM
(#31371101)
I think bureaucracies do tend to suck, but I also think there are often people who stand to gain from making a bureaucracy suck.
For that reason, I suspect it's good idea to leave interpretive space for the possibility that a given bureaucracy has been intentionally hamstrung, or is Kafkaesque by design.
I suspect calling Comcast is miserable because the process is designed to exhaust and manipulate you out of quitting, for example.
I suspect it's possible to build systems that enable you to ensure an ER visit will cost $500 instead of $10000--but our insurance companies may feel like the uncertainty deters people from seeking care.
For that reason, I suspect it's good idea to leave interpretive space for the possibility that a given bureaucracy has been intentionally hamstrung, or is Kafkaesque by design.
I suspect calling Comcast is miserable because the process is designed to exhaust and manipulate you out of quitting, for example.
I suspect it's possible to build systems that enable you to ensure an ER visit will cost $500 instead of $10000--but our insurance companies may feel like the uncertainty deters people from seeking care.