I'm a host for a cabin on airbnb and vrbo and I can say that it is remarkable that airbnb has achieved such a horrible reputation amongst hosts and guests alike. The truth is that the product is pretty great, until something goes wrong... Airbnb will refund a guest their money for seemingly any unverifiable accusation. I greatly prefer bookings from Vrbo despite their horrid tech simply because they are more reasonable when a guest sees a ladybug and wants a refund.