But then the entire business model becomes even less viable than it already is. Twitter and other social media have to rely on outsourced overworked and underpaid reviewers who will never have the time or training understand context (regularly receiving veiled threats[1] and not having anyone act on them made me quit twitter) and make thousands of decisions per hour. It doesn't scale any other way.

[1]: https://www.urbandictionary.com/define.php?term=join%20the%2...

How does that relate to having a small subset of users to whom the rules don't apply?

Who is that?

In my experience, Twitter is indiscriminately bad at being consistent with bans.

Prominent figures, mostly.

I think the other side of the argument has value though. If Twitter is large enough that it has such huge social impact rivalling that of governments, why should a single ceo or board be able to make these decisions.

We shouldn’t be expecting or perhaps even allowing twitter to make these calls at this scale. Twitter is beyond just a private company offering a product. It’s now a serious utility.