> This is because they… never use the products they design. Oh, sure, there might be a user study or two. But they never actually have to live with or work with the damn things.

Yeah, I do software and Ive found the same thing: if I’m building it, then I’m actually the first user of the software, and I have all sorts of feedback for the designers. Luckily I’ve worked with some great designers who were usually more than happy to adjust the designs though.