You either live in a pretty small city, or an exceptionally well-laid one. I have lived in the same city all my life, and while I have a pretty good idea of where major points of interest are, and can probably walk or drive home from anywhere in the city, I definitely don't have any chance of finding a random address someone gave me, or finding a bus&tram route there.
Of course, if I'm just going to commute to the office and come back, I could do it blindfolded, and those days it's easy to be without the phone. It's exactly when you're doing something unusual that the phone is so handy.
Try listening more, and hold back from telling people how to solve problems they didn’t ask for help solving.
How rude.
If some people genuinely have problems and some genuinely don't, then only common conclusion is that the problems do exist (for some) and so solutions to them are required, so the experiences of the people who had problems can't be trivialized (because that experience is relevant for solving the problem even if they're in the minority) and the experiences of the people who didn't have a problem should be trivialized unless there's a good argument that those experiences almost universal and the problem actually is not real.
You only gather data to reach that conclusion by letting both sides talk about their experiences, not by telling one side "you're rude, shut up and listen more".
As I explained above, even if some people genuinely don't have those problems, that is simply irrelevant if others do have them.
Whose experience am I trivialising here?
I am not interested in participating in your purity politics.
> The first times I traveled involved printing a stack of papers including names, addresses, and maps. Getting to a hotel in a country you've never been before and without having a good command of the local language is stressful.
Not a problem most people have often. For the pretty well-traveled, maybe a few times a year.