Heroku resetting passwords for “a portion” of their users immediately

Re:Heroku resetting passwords for “a portion” of their users... by nomilk on Wednesday May 04, 2022 @03:09AM (#31257611)

It's a small comms 101 thing, but the email is from "Salesforce Incident Alerts". Since the email's communicating to Heroku customers about a Heroku incident, the email should be from "Heroku Incident Alerts".

I know it's small, but some will skip the email because they don't use Salesforce software directly and wouldn't anticipate emails from a parent company.

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Re:Heroku resetting passwords for “a portion” of their users... by nanoservices on Wednesday May 04, 2022 @09:23AM (#31260014)

Its small and deliberate. Setting the mental state of the customer to obfuscate the responsible party by throwing in Salesforce. A deliberate dark pattern.

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Re:Heroku resetting passwords for “a portion” of their users... by johnmw on Wednesday May 04, 2022 @03:36PM (#31264822)

Another small point that contributes to the poor communication - as of 4th May, the option to connect to Github is still there and the documentation hasn't been updated [1]. If you try to connect you get an obscure error that tells you nothing about the situation.

[1] https://devcenter.heroku.com/articles/github-integration

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Re:Heroku resetting passwords for “a portion” of their users... by wildrhythms on Wednesday May 04, 2022 @07:34AM (#31259083)

Yep, I would have 100% skimmed past that.

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