I find the smartphone app menu model vastly superior to the others. I can take 10 minutes to get an order sorted out (ordering with a family takes far longer than a solo order), and I don't slow down the line of people in onesies-and-twosies who already know exactly what they want.

From my perspective, screen-based ordering from multiple kiosks with one or two cashiers is the only way forward, and although from a labour perspective it sucks for locals, it's almost definite that as the number of cashiers required goes down to below one per store, there will be a move to remote models with centralized resources (cashiers assigned to multiple stores) basically acting as intermediaries for the kiosks. It's not even a wage or working conditions issue, it's a labour requirement issue.

The phone app model is also better from a public health perspective. Having hundreds of people use the same touchscreen kiosk is a vector for spreading infection, especially since it is used right before eating.

> There's outrage around taking jobs from locals in Toronto…

Assuming they can even find someone to fill the position.

I know from traveling around the states there is a significant problem in getting people to work in restaurants as they can just go down the street and get an entry level ‘career’.

Pay them $50/hour and you'll have a line of applicants. Pay them $10 and you'll get crickets. Somewhere in between, you'll get some applicants, but not hundreds. That's what you need to pay them if you want to fill the position.