> While the author clearly feels bad about the fact that they've lost his community and that GitHub couldn't restore it (which is honestly what any of us would've felt under similar circumstances), they're also focusing towards the future and using their personal experience as a parable all of us can learn from.

Also, writing a solid blog post about a customer-service corner case and getting it to the top of news.ycombinator can be a great, if somewhat last-ditch, opportunity to escalate a problem.