It's probably really hard to run a company with tens of thousands of employees and achieve market success while also having everyone inside like and respect you. From a systems standpoint, it's hard to argue with Amazon's recent successes (AWS, Kindle Fire). If they aren't an A company in tech then no one is.

This is not to dispute your observations in any way, shape, or form. Just that it's a huge T-Rex from the outside in terms of objective metrics like products shipped, even if it does have dysfunctional internal organs.