What Twitter could do is just stop promoting and spreading content people don’t like. Rather than completely ban problem users like trump, just stop showing them in trending feeds and give people the option to block the users so you don’t see them.
Isn't this censorship?
There's also content that is regarded by mental health experts as harmful in large quantities - downranking that is also important to not cause existential harm to people.
The free speech advocates really confuse free speech (in the global sense not just the American amendment) with saying anything
Free speech isn’t freedom to plan a drug deal or anything or illegal
There are definitely unenforced laws regarding harassment but they fall into the illegal category
Where it’s interesting is silencing say a pro Russia person or an anti vax person
As I said, Twitter and other major platforms have become de facto utilities and it's no longer a valid argument to claim that as private businesses they are free to do as they please because they yield too much power.