Attrition at Amazon is at horrific rates. I know the actual number, though I'm pretty sure that'd violate my NDA to reveal. It's high. It's really high. Guess a really truly terrible number. It's probably higher than that.

The stream of people leaving the company isn't a trickle as it is a well-managed places. It isn't even a modest stream. It's an outright deluge, particularly in this market where everyone else is desperate and willing to pay (protip: Amazon, as a rule, is not).

This is starting to show itself in many places in the company. In a lot of places there are no longer any senior engineers left who know how the system works. In their place are fresh-faced college grads struggling to contend with a system they neither have the experience nor the documentation to maintain, much less extend. The average tenure of the Amazon engineer is embarrassingly short, and coupled with the company's notorious lack of documentation, it means that technical debt is accumulating at an alarming rate.

There are constantly projects to completely revamp/redesign some portion of Amazon's systems. In my observation this is less about an honest improvement over the old system (sometimes there IS no improvement) but rather because nobody knows how the fuck the old thing works. The truly sad thing is, they have trouble keeping engineers around long enough to even see that redesign through.

If you know where to look on Amazon's site, you would see lots of evidence of this already. Extremely deep integration into systems that literally no one still with the company understands. Tons of mission critical code whose original author is long gone, no documentation exists, and in fact the code isn't owned by any team. I've seen many hacks to work around these problems, though I doubt they'd be super apparent to the common Amazon shopper.

The problem here, like many other companies in a similar stage, is that very little of Amazon's management has a technical background at this point. Bezos certainly does, and I still think he's one of the best CEOs in the industry right now, but many of his underlings... not so much. A lot of management do not see this accumulation of technical debt. Difficulties working with said debt is perceived as either "natural" difficulties of working with technology, or worse, incompetence. Amazon's internal existence is a depressing cycle of: hire people, people spend eons learning how the previous guys did it, people write code, people get fed up and leave, hire more people, people spend eons learning how the previous guys did it...

If any Amazonian management is reading, I have one thing I really want to drive home: stop being so fucking "frugal" with equipment. It is a travesty that my development desktop was a Celeron worth $300 on eBay. Not because I like having the newest shiny, because I couldn't even run multiple dev environments on it, like I had to for my JOB, and building my code took 12 full minutes, instead of, say, 3. Stop shitting on your devs with dinky 5 year-old monitors and give them some screen real estate. There are plenty of studies that outright prove the productivity boost that comes with bigger monitors.

If it hasn't hit them yet, it might after the rant.

Given the Dilbert Employer From Hell publicity generated by the rant and the subsequent discussion, I'd say that they might have trouble filling in for the people that leave. Heck, even some of their current employees might read the rant and realize how crappy their current situation is.

Off on a tangent:

"I couldn't even run multiple dev environments on it, like I had to for my JOB, and building my code took 12 full minutes, instead of, say, 3."

Local dev environments? My current workstation has a mere 2GB memory and an Athlon X2 which was all the rage in 2005 :) The builds fly, because they are delegated to a compile farm. The added benefit is that I don't have to muck with the build tools settings.

Amazon has lost a lot of key tech talent, it's been happening since about 2006 when the economy picked up a lot more.

But yet Amazon, product-wise, is fast-moving, innovative, and often right on the money when it comes to what customers want. It's a lot like Apple in that regard.

So it becomes difficult to grok how this seemingly innovative company that has its finger on the pulse of retail (and beyond) can become such a doggish place to work.

It's the ultimate siren call isn't it. It took me two years before I decided throwing myself at that brick wall every day wasn't worth it, cool products or otherwise.

I just don't get it. Monitors are items that survives multiple tech generations, have huge demonstrable benefits (moreso than speedy laptops or pretty offices), and don't even cost much at all! (certainly less than SSDs or high-end MacBook Pros!)

In my book, it means that bean counting has taken over productivity. That's no place to be a software developer.

Maybe this explains why I've been contacted by Amazon recruiters three times over the past three years...

I don't think Bezos has a technical background... I thought he was a hedge fund guy before moving out to Seattle. But I agree with everything else you said.

The funny thing was, when I got hired I was told that they were going to let people use Macs and that it would be a few months. I had my own laptop I was willing to bring in and use, and though they were trailing macs with a few people, I was told I'd be fired if I used my personal mac for work.

So, I had to use a piece of crap HP laptop. The thing was always in the shop. There were many days when I basically lost an entire days worth of work because it would break. They replaced it several times. (and I was babying it.. .it lived on my desk for the most part.)

So, not only could they have had zero costs by letting me use my own machine, but they lost more than the cost of the laptop several times over in lost productivity by me not being able to work when the machine they made me use was in the shop.

And when I left, they still hadn't approved macs (or maybe the IT department decided they were "too insecure" or some BS.)

While I was there, they were constantly starting initiatives and then abandoning them. Like the restaurant menus. The movie schedules. The scanning of mail order catalogs!? They'd start some project, do a press release, then disband the team and never advance the code again... it would just sit there and rot.

I think one of the reasons that most of management there is not technical is that non-technical people are threatened by technical people in that role. Technical people have quite an edge when managing programmers. I think engineers who express an interest in moving to a management role are often perceived as a threat.

Of course there's room for improvement (SSDs, linux desktop, bring your own OS) but IT is aware of the pain points and making the appropriate cases for expenses and head count.

"Bezos graduated from Princeton University in 1986 with degrees in computer science and electrical engineering"

[http://www.infoplease.com/biography/var/jeffbezos.html]

John Doerr (big-time VC) was at some of Amazon's early off-site meetings and he would always talk about how gnarly it was "inside the sausage factory". Meaning that when you knew what was really going on inside a company, nobody would want to work there.

So what can you say about this post posted here 3 years ago. http://news.ycombinator.com/item?id=465882. The blog post was down, archive.org didn't help also :). But as far as I remember the blogger was praising about bezos leadership skill. Also comments on HN supported that. I am reading HN for about 3 years. In first two years I never saw this kind of amazon bashing.In fact there was many post praising about amazon's internal culture. How on earth things change so dramatically in last one year. Is there some kind of PR war happening here? Honest question.

Edit: found archive.org snapshot http://web.archive.org/web/20090211060734/http://blog.layer8... .

He may not write code, but I think it would be a mistake to claim he isn't a technologist.

If the rest of the company's management had half the managerial competence of Jeff Bezos, I'd run back to that company with arms wide open.

There has been, and continues to be, massive propaganda efforts from Amazon to try and pitch them to people, and to position Bezos as a visionary in the style of Steve Jobs. In fact, I saw an article the other day comparing the two.

It's nonsense. Bezos, in any other context, would not be a bad person. He's got good management skills, and he has a desire for keeping the quality bar high. But the problem is, he doesn't give a damn about other people.

He's got a very utilitarian viewpoint of other people. Every interaction with them, from his perspective, seems to be about how he can best profit from them. He sees people as resources to be exploited.

I'm a pure capitalist, I don't have a problem with trade, but he's more like a predator.

At least, this is what my interactions with him, and the culture he created at Amazon tell me.

You can sustain such an illusion only for so long, however. In seattle, as far back as at least 1998, everyone know that Amazon was a terrible place to work and an even worse place to do business with (as a supplier, etc.)

I knew that, but I didn't want to believe it, when I took the job.

I do accept responsibility for the stupidity that I displayed in doing that, and in sticking around after I should have left as others have pointed out. I could have avoided this, and should have, by simply holding myself in higher esteem... and never taken that job.

I couldn't help noticing that if you go the Amazon.com page for Isaacson's Steve Jobs bio http://www.amazon.com/Steve-Jobs-Walter-Isaacson/dp/14516485... , you see http://www.amazon.com/One-Click-Jeff-Bezos-Amazon-com/dp/159... on the first page of "Customers Who Bought This Item Also Bought" results; I couldn't help wondering if that placement is solely determined by a computer assessment of what customers also bought. But who knows, maybe it is.

For all the crap I've thrown at Amazon in this thread, if there's one thing they are clean of it's working against their customers. It is, by a very long shot, the most customer centric big company I've ever seen.

I'm pretty convinced this is true in general. I just couldn't help wondering if this one case would be a little too tempting for them. But absolutely, it could be completely on the level.

I think the result of this is that a lot of employees believe it.

I think people generally, want something to believe in.

If you give them something to believe in, and it seems plausible, and especially if its tied to their income, they'll believe it.

And they'll work harder for it.

It worked on me-- that's why I didn't just go back to sleep that night. That's why I stayed on for several months after that, until things became untenable for me. Hell, I was going to stay with the company, I had met the AWS team, had gotten an offer for a position there and was in the process of transferring, and only quit when that transfer was blocked!

In a way, "well run" could mean that you get a lot of work out of your employees, even if they are miserable. I think optimizing for employee happiness can help you, but it isn't necessarily the only way to have high productivity.

- What's my name? (Covering your badge, naturally)

- What am I working on?

- Where am I from?

If the bigwigs can't answer that, I'm sorry, you've moved past actual startup-dom and you're just in la-la land where you just think you are one.

Unfortunately, I only thought of this acid test after leaving a place with 30K employees which had started proclaiming it semi-regularly during their Friday get-togethers.

There're varying degrees of success at this, ranging from "if I squint really hard, I could almost see it" to "Yeah...I don't think so." But I give 'em props for trying, as most companies with 30k employees don't even make the effort.

BTW, I could go all the way up to the VP level within the Search bigwigs and they'd be able to answer this.

Also, if they're public, they're not a startup!

This country really needs a damn visa for technologists, or something.

Anyway, at some point software development became a very popular career choice and so there is an endless supply of warm bodies graduating from colleges each year, all of whom know the Amazon brand and think working there would be really cool.