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Re:Inside the longest Atlassian outage by dangus on Wednesday April 13, 2022 @12:40PM (#31016853)
The answer is medium to large companies. Jira is a tool that can satisfy hundreds of different teams’ work management needs without having to buy dozens of different products.

The fact that it’s so feature packed and customizable is the point.

I think the complainers are not really investing the time in to change project settings to fit their needs.

My only complaint about the Atlassian suite is the performance of Jira and Confluence. The overall page load speed is too slow.

Re:Inside the longest Atlassian outage by macintux on Wednesday April 13, 2022 @12:44PM (#31016905)
How do you change the markup language to be consistent between Jira and Confluence?

How do you eliminate all non-task ticket types in a Jira board and allow any ticket to be a child of any other ticket?

It’s hard to configure away complexity from a product if it’s designed to be complicated.

Re:Inside the longest Atlassian outage by chrisseaton on Wednesday April 13, 2022 @01:36PM (#31017604)
> How do you change the markup language to be consistent between Jira and Confluence?

This here is the single most insane thing about Atlassian.

Re:Inside the longest Atlassian outage by DocTomoe on Wednesday April 13, 2022 @01:51PM (#31017840)
> allow any ticket to be a child of any other ticket?

I have no idea why you would want this from a work management point of view, but you can just use issue linking to describe a parent <-> child relationship.

Re:Inside the longest Atlassian outage by Karunamon on Wednesday April 13, 2022 @01:30PM (#31017504)
Re 1: I'm not sure why that's a necessity beyond a notion of consistency. I find that major wiki editors are not often major ticket creators, and these are different products with different audiences at the end of the day. Also, Confluence uses a WYSIWYG editor, so it's rare to need to think about the markup.

Re 2: Set the project's issue type scheme to one that only allows tasks and subtasks. That gets you one level of nesting. (And even though task and subtasks are different issue types, changing from one to the other is trivial since they have identical fields.) Allowing epics gets you another at the top level. That's a bit limited, but wouldn't arbitrary nesting be even more complex?

Re:Inside the longest Atlassian outage by matwood on Wednesday April 13, 2022 @02:27PM (#31018349)
I agree. I look at every JIRA killer and think we could maybe move and nope...they're missing something we use. In many ways JIRA is like Excel. On the surface it can appear easy to replicate for a single user, then you realize every user uses 10 different features.