Refund the total cost for a month at least?

Just checked and for the location where I have my vm the price is:

> Snapshots cost €0.0125/GB/month (incl. 25 % VAT)

so €20 would cover a month for about 1.6TB of snapshots. Sounds pretty reasonable to me. But I guess it depends on how much data OP lost.

Which would be less than the 20€ they've offered?

my monthly hertzner cost is 4.5 eur (and yes this includes snapshots).

For simple websites/blogs etc. you don't need much.

I host 12 different sites on this setup. And I could put up more.

I get around 0.5-1m views combined per month. They are mostly from one time zone, so traffic is not that spread out.

That's without cloudflare in front. I used to have it, but a lot of people said they are getting captched to death.

People* caught up in AWS bubble often don't realize how expensive it is. However I do use AWS at work extensively - right product for right occasion.

* Not saying that's true for you. But I notice that a lot of people I work with are surprised, when they learn this.

They refunded much more than that...