This is good information. I used it 5 years ago and my memories are not particularly bad. But it was self-hosted by a capable admin and the people customizing it were decent developers.

From what I read here things have changed a lot: They force everybody to cloud which is slow.

And the fact that they are higly customizable (adding mandatory fields...) is of course a nightmare in all companies with too many incapable managers, which is probably a fair share...

I use gitlab these days. Its issue management has limitations, but being mostly snappy (despite cloud) and lightweight is a better exeperience than the nightmare I am reading here. I can run my own REST queries if some limitation bothers me too much.