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Re:Middle managers fear they've become irrelevant with work ... by hinkley on Saturday April 09, 2022 @01:48PM (#30970216)
Maybe there’s a two dimensional chart here, but my best managers have been leaders, in which case they became mentors, or they’ve been service oriented, in which case I and my peers were up-managing them. The ones who are trying to herd cats come off as shrill, and nobody respects them. Fears them maybe, but no respect.

Problem is that if you’re up-managing your boss, they aren’t up-managing their boss. I’m sure there’s a Law in there somewhere. The leader types tend to know what’s what and shield the team from bullshit so they can get busy making the boss look competent in every other area. You can talk your way out of a lot of stuff when people are happy with the rest of your results. Delay tactics if nothing else. Sorry we can’t work on bullshit #372 right now because we’re busy being awesome on feature #784. Come back in a month or two (then cross your fingers to see if they still remember or are focused on bullshit #381).

Re:Middle managers fear they've become irrelevant with work ... by maleldil on Saturday April 09, 2022 @02:32PM (#30970659)
What do you mean by "service oriented" and "up-managing"?
Re:Middle managers fear they've become irrelevant with work ... by throwaway93982 on Saturday April 09, 2022 @02:47PM (#30970809)
Service-oriented would be when they make themselves available as a service to "customers" (direct reports, other teams). Think of helpdesk/customer service, where there's docs on how to communicate/collaborate/find needed info, times to schedule meetings/office hours, etc. Focusing more on the experience and needs of the people who might need the manager for something.

Up-managing is basically supporting your boss. Help them with their goals, find ways to unblock them, ask them how they're doing/let them vent, make them look good to others.

Personally I disagree with the whole "making someone else look good" management philosophy (including "only complain up"). I think it's dishonest and counter-productive. Sure it reduces friction, but it doesn't help crappy things be less crappy. It does prevent people from having hard conversations which might change things for the better. We need to take the ego and resistance to change out of work/management.

Re:Middle managers fear they've become irrelevant with work ... by hinkley on Saturday April 09, 2022 @11:12PM (#30974182)
It doesn’t just have to be helping your boss. From your reports’ point of view, it’s a matter of spending less time telling us how to do our jobs and spending more helping the boss figure out how to do theirs.

Because often the people doing the thing have a pretty good idea what’s possible and what’s not, and when the management wants unicorns they will be unhappy with everyone because all they are getting from them is ponies. Someone has to tell them that’s because unicorns don’t exist and they’re being not just unreasonable but unhinged.