What is even more shitty is when soem feature is removed like the System Tray and first they pretend they do not understand what you mean when you say this feature is very important, then after someone wastes his time to explain a n=th time again how working people use the System Tray features at work or at home the GNOME dude finally admits the issue and offers some workarounds that are not equivalent but are "possible to do but with lot more work".
On short, some people do work on the computer, some people use search engines for work to find relevant stuff, this people do not ask features like "please use the exact same padding everywhere because I am OCD" or "please make those buttons/corners or edges smoother so I don't cut my tongue when I lick my screen", this people want the customization to do a task.
I am not sure why simple people have a SEGFAULT if they randomly end up in the Advanced section of a settings section, what do they expect when they open Advanced? Google main page has a small link for Advanced search see https://www.google.com/advanced_search?hl=ro&authuser=0 how many GNOME users got hurt by this link existing?
Obviously there are exceptions, and some tools are so advanced that it's necessary to be able to customize them. No argument from me there. But for most tools, and most users, there's just no hunger for customization. Almost nobody wants to have to manage an array of options to do a web search.