Re:There's no way to report spam on Google Drive
by krageon on Tuesday April 05, 2022 @09:47AM
(#30918920)
> Sending in-product feedback certainly could work
If it could work, we would have seen that happening. We have not, so we must assume it can't. Thus, asking to "send feedback in-product" is just a way to waste everyone's time. You avoid the negative stigma that is associated with knowing a problem exists and ignoring it, without having to undertake any concrete action. Corporate spin at it's finest.
Sending in-product feedback certainly could work because it's more likely to be seen by product management as it continues to roll in.
Support-driven product change requests are well intentioned but generally break down as a process internally. The working knowledge base and incentives are not properly aligned.