I usually love Jacob’s writing but I completely agree with you. I attend exit interviews, and I’m as honest as I can be, and I’ve never experienced a bad outcome… and I’ve given some pretty bad feedback! I’d go as far as to say, the worse the feedback is, the better the reception often is — because I’m offering up information that can, at the very least, help prevent others from quitting.

An exit interview is an explicit opt-in from the interviewer to hear bad news…