On the flip side, here. That is, those (company complaint incidents) are some of the few occasions I regret having never cultivated a social media world. When I'm on the hard end of some business/corporate injustice, and realise exactly how expendable and voluntary most of my so-called consumer's or citizen's rights are.

As a lone voice desperately holding his bowl out to a corporate giant, like a modern day Oliver Twist - and no army of social media friends behind me...