I can't imagine committing bandwidth to sue a major tech company. We didn't have a lawyer on retainer or something at my old company, we were a very small operation. I'm not saying it isn't an option at all, but it's not like going down the street to pick up some milk. It also just strikes me as silly we should have to sue a company to correct a relatively simple error they could fix if they'd just pay a modicum of attention/responded to us.

Lawyers are how you get them to pay attention and respond to you when companies do shitty things and you don't have recourse. It's really not that expensive or difficult to send a letter to their counsel and get a reply.

Every business needs some kind of legal advice, they don't have to be on retainer. You probably did have one or more lawyers that your leadership was in contact with for particulars. Every business I've worked at has dealt with legal bullshit at some point (even the 3-4 person startups!).

Sure. I think I gave the wrong impression above, I just think for a lot of people it’s very daunting - and I definitely don’t think we should have to sue major companies to get basic service/responses. But I get what I want and what the reality is don’t always align haha