> But there are many users who maybe only turn the phone on 5 minutes a day to check messages - so it isn't really odd for a few users to never see a crash.

I don't really know anyone who uses their smartphone for less than 5m per day, but that's irrelevant anyway.

The question is still: is the money being put into preventing this problem at all proportionate to the size of the problem?

If there's a problem that no one notices[1], is a solution really worth spending millions of dollars per year over five years?

[1] So few users complained about this it's not even a statistical rounding error.