Not sure why people are surprised, its enterprise software. Look at SAP, they "kill" their ERP every few years for end-of-life and upgrades. I don't blame them, customers don't sign perpetual deals and they expect to sign a new ones every 5-7 years for whatever the new flavor is. It's different for free products because there is no explicit end of life and it surprises people.
Would Zoom even exist today if Microsoft never bought Skype?
It's miles ahead any competition and pretty much the only tool which will give you decent calling experience on spotty connections.
Before zoom I was mostly doing audio calls on a computer, with zoom video is easily manageable (actually, not sure if that's a plus for society, it certainly increased the meetings / productiveTime ratio).