Re:Tell HN: There needs to be a “right to speak with a human”
by thfuran on Thursday March 24, 2022 @06:27PM
(#30796169)
>the $50-100/month for each service that would likely be required if every single one had to support a fully-staffed call center
You're estimating what, that every customer would on average spend at at least an hour a month on the phone with each and every service they do business with?
Re:Tell HN: There needs to be a “right to speak with a human”
by SomeCallMeTim on Friday March 25, 2022 @11:49AM
(#30803608)
>potentially affected non-customers
There is a reason that most companies make it hard to talk to a human before you've already exhausted all other support channels.
Make something like that a right and people will use it. Maybe 99% of the time you won't need a human for a particular service in a month, but there will be users who are on the phone every day, maybe multiple times per day.
And your monthly fee would need to exist to pay for the users who abuse the right.
I think you underestimate how many services you rely on that wouldn't be able to survive with a legal requirement that they were required to take calls from any human that wanted to contact them. Presumably those services are useful to you and you wouldn't want them to be closed down, yes? And similarly, you wouldn't want to be paying the $50-100/month for each service that would likely be required if every single one had to support a fully-staffed call center to deal with not only customers but potentially affected non-customers (as in the Giphy example in the parallel comment thread).