Re:Tell HN: There needs to be a “right to speak with a human”
by pempem on Thursday March 24, 2022 @11:35AM
(#30791351)
quite a lot of modern web based companies may be doing this. definitely smaller companies.
However most services you use (ISPs, consumer internet products like gmail, consumer electronics) are making a fair share of profit and attempting to a zero human approach through other major CRM/CX players to keep growing that margin.
The amount of reliance on poorly installed, and still nascent technology is staggering and leaves many consumers in endless automated loops with no hope for resolution.
Now that offices are also harder to come by, we have created our own kafka-esque situations.
However most services you use (ISPs, consumer internet products like gmail, consumer electronics) are making a fair share of profit and attempting to a zero human approach through other major CRM/CX players to keep growing that margin.
The amount of reliance on poorly installed, and still nascent technology is staggering and leaves many consumers in endless automated loops with no hope for resolution.
Now that offices are also harder to come by, we have created our own kafka-esque situations.