Re:Tell HN: There needs to be a “right to speak with a human”
by stevenhuang on Thursday March 24, 2022 @11:19AM
(#30791125)
> costs are a pittance
That is completely dependent on the support burden at the margins of an additional customer. If your business is high-touch, your business won't scale.
Which is perhaps the problem. Companies should not scale beyond what they ought to (when additional scaling hurts those at the margins).
That is completely dependent on the support burden at the margins of an additional customer. If your business is high-touch, your business won't scale.
Which is perhaps the problem. Companies should not scale beyond what they ought to (when additional scaling hurts those at the margins).